We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. The product must be received back by us no longer than 70 days after you have received it.
To be eligible for a return, your item must be in the same condition that you received it, with no sign of wear or use, with tags, and in its original packaging.
To start a return, you can contact us at client@trendywatchbands.com. When your request will be accepted, we'll send you information about how to return your product(s) to us.
You can always contact us for any return questions at client@trendywatchbands.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Our refund/exchange policy only extends to watch bands. Accessories, such as adapters, links, tools, and other after-market items, are not returnable. Shipping fees are also NOT refundable.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Exchanges
Exchanges, like returns, have to be done within 60 days you have received your items.
To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start an exchange, you can contact us at client@trendywatchbands.com. When your request will be accepted, we'll send you information about how to return your product(s) to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Fees
Shipping Fees are not refundable.
Return Cost
Costs associated with returning the package to our facility will be handled by the customer. We recommend the package tp be shipped with some tracking information, as the refund/exchange cannot be processed if the parcel is lost in transit with no tracking info.
If requested, we can also send you a pre-paid label. $5.90 will then be deducted from your refund (For US Customers Only)
If a band (or multiple bands) is purchased and has a special offer:
- If a band was purchased with a BOGO sale (Buy One Get One): both bands (normal + free) will have to be returned. If the free band is not returned, the value of this "free" band will be deducted from the refund (based on the public price on our website at the time the refund is processed).
- If a band is purchased with an offer "Buy at least $xx and get a free band" or "Buy at least $X and get Y% off another band": we will look at the new total amount of the purchase. If the new purchase value does not qualify for the offer, we may deduct from the refund the value of the special offer you got (value of the free band, or value of the discount). In case of a Free band, the value of the free band may not be deducted if this "free" band is returned with the other one.
- If a product is purchased during an Upsell offer "You've unlocked this special offer", you can return your main order and keep the band you purchased as an upsell. However, you wouldn't be eligible anymore for the offer and the value of the discount would be deducted from the refund.
- If a product is in the "Clearance" collection, or has the name "Clearance", the band is then NOT eligible for a refund or an exchange. The final sale price CANNOT be combined with any other offer available.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
